Privacy Policy for Swisdom Travel
Swisdom Travel (located at swisdom.top) is committed to protecting the privacy and security of the personal data of our users and clients. This Privacy Policy describes how we collect, use, and share information when you visit or make use of our online platform and tourism agency services.
1. Information We Collect
We collect various types of information in connection with the services we provide.
- Personal Information You Provide Directly: This includes information you provide when you register for an account, book a trip, request information, or contact us. Examples include your name, email address, postal address, phone number, date of birth, passport details, payment information (though sensitive payment data is typically processed by secure third-party payment gateways), dietary requirements, and specific travel preferences.
- Information Collected Automatically: When you access our online platform, we may automatically collect certain information about your device and usage. This can include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand user behaviour and improve our services.
- Information from Third Parties: We may receive information about you from third-party partners our service relies on, such as airline companies, hotel providers, or payment service providers, where necessary to fulfill your travel bookings.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our tourism services.
- To Provide Services: To process your bookings, arrange travel, manage your account, and provide customer support related to your travel plans.
- Communication: To communicate with you about your bookings, service announcements, promotional offers, and other information we believe may be of interest to you, based on your preferences.
- Service Improvement: To understand how users interact with our online platform, to analyze trends, and to improve the functionality and user experience of our services.
- Security and Fraud Prevention: To protect our online platform and users from fraudulent activities and to ensure the security of our systems.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We share your information in limited circumstances, primarily to facilitate your travel arrangements.
- Service Providers: We share your data with third-party service providers who assist us in operating our business and providing our services, such as airlines, hotels, tour operators, payment processors, and IT service providers. These providers are obligated to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. International Data Transfers
As a tourism agency, your personal data may be transferred to and processed in countries outside of Switzerland or the European Economic Area (EEA) where our service providers and partners are located, for the purpose of fulfilling your travel bookings. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
Swisdom Travel
Industriestrasse 10
8152 Glattbrugg
Switzerland